FAQs

Yes, with pleasure! We offer a collection of personalized jewelry where you can enter your engraving request directly on the product page, then add the item to your cart.

For other jewelry, you can also send us your request by email: in most cases, engraving is absolutely possible. Depending on the model and the desired customization, a small surcharge may apply.

Yes, you can, but for more comfort and to preserve your jewelry, we recommend removing it at night. It's also a nice time to "let your stone breathe": you can place it near a window or in a safe place, under the moonlight, to gently recharge it overnight ✨

Ideally, we advise you to avoid water (shower, bath, swimming pool, sea) to preserve your jewelry for as long as possible. Water, products (soap, shampoo, perfume), and humidity can, over time, alter the shine of the stones and finishes. For lasting beauty, it is best to remove your jewelry before showering.

Don't worry, we usually have a solution 🙂. For natural stone bead bracelets or necklaces, we can check the feasibility of increasing the size by adding a few beads. Simply contact us by email with your order number (or product link) and the desired size, and we will get back to you quickly.

For chain bracelets and necklaces, the simplest solution is to add an extension chain, available on our website in the Jewelry Accessories category.

Yes! It is even one of Menhemios's core values: we offer jewelry made with natural crystals. If an item is not made of natural crystal, the material is always clearly indicated in the product description, so you can buy with confidence.

Yes, absolutely! We offer certificates of authenticity upon request. If you wish to receive one, simply add it to your cart at checkout, and we will gladly include it with your order.

We're sorry this happened to you. The good news is that your Menhemios jewelry is covered by a one-year warranty. To help you as quickly as possible, please email us some photos of the jewelry, a short explanation of the situation (how the breakage occurred), and your order number.

Upon receipt, our team will carefully review your request and we will work together to find the best solution: a repair where possible, or a replacement if necessary.

We entrust the manufacturing of our pieces to carefully selected artisans all over the world. We have forged partnerships with workshops particularly in Italy, Spain, Turkey, Thailand, and Hong Kong, prioritizing proximity to the origin of the stones whenever possible.

Each creation is then meticulously inspected by our team before being prepared and shipped to you with the utmost care.

Yes. We place great importance on ethics and we only work with partners who are committed to responsible practices and ethical standards in their supply chain. Our goal is to offer you natural stone jewelry with complete confidence, with the greatest possible respect for people and resources.

The total delivery time consists of two steps: the processing of your order, then its shipment to your home.

Our order cut-off time is 5:00 PM EST (Eastern Standard Time). Orders placed after this time are processed the next business day, which may add an extra day to the estimate.

For deliveries within the United States:
Processing time: 1 to 2 business days (Monday to Friday)
Transit time: 6 to 8 business days (Monday to Friday)
Estimated delivery: 7 to 10 business days
Carriers: USPS, UPS, UniUni

For international deliveries (excluding the United States):
Processing time: 1 to 2 business days (Monday to Friday)
Transit time: 10 to 15 business days (Monday to Friday)
Estimated delivery: 11 to 17 business days
Carriers: USPS, UPS, FedEx

A tracking number is provided by email after dispatch, so you can follow your little treasure every step of the way ✨

If your order has still not been delivered after the estimated delivery window (7 to 10 business days for U.S. orders, or 11 to 17 business days for international orders), this is indeed not normal.
If you find that the wait is too long, simply write to us at contact@menhemios.com: our customer service will do everything to understand the situation and find a solution quickly.

In any case, don't worry: we remain by your side and will do everything in our power to ensure you receive your order.

If the tracking indicates "delivered" but you haven't received anything, we first recommend you check around your home. Sometimes a package is delivered to the wrong mailbox: don't hesitate to ask your neighbors or your building manager if you have one.

If, despite these checks, you still haven't received your order, write to us at contact@menhemios.com: our Customer Service will be happy to help you find a solution.

A little tip: if you believe your mailbox is not secure enough, we strongly recommend choosing delivery with signature required when validating your cart.

If you have made a mistake in your delivery address, please contact us as soon as possible by email to provide us with the correct address. We can only make changes in the very first hours after the order, before the package is prepared or shipped.

Unfortunately, an incorrect address can lead to delivery to a different location than intended. In this case, we cannot be held responsible for the address error, but we will of course do our best to help you find the best possible solution.

First and foremost, we are sincerely sorry if this happens to you. In this case, simply send us a photo of the damaged product and your order number to contact@menhemios.com.
Upon receipt of this information, we will process your request promptly and reship your order at no cost to you.

You have 30 days from the day you receive your order to request a return. To be eligible, items must be unused, in their original condition, and returned with the original packaging.

Returning an item is easy, and our client support team will assist you at every step:

1. Contact us: Email our team at contact@menhemios.com with your order number and the reason for your return.
2. Pack your item: Repack the item securely in its original packaging, including all accessories, tags, and documents.
3. Send it back: Drop your package off at the nearest shipping carrier location, following the instructions in your return authorization email.

Once we receive your return, we'll inspect the item to make sure it meets our return criteria. After inspection, your refund is processed and usually takes about 7 business days to appear on your original payment method, depending on your bank or payment provider.

Want to swap for a different size, color, or product? No problem! Simply reach out to us at contact@menhemios.com with your order number and the item you'd like in exchange, and we'll help you exchange your item quickly and easily.

It depends on the reason for the return 🙂.

Defective products (free returns): If your product is incorrect, damaged by the carrier, or defective in any other way, the return is completely free of charge — we cover it.

Change of mind (customer remorse): If you ordered the wrong product, the item doesn't fit, or you simply no longer want it, you will be responsible for the return shipping costs. Please note that shipping costs are non-refundable.

Good news: there is no restocking fee in any case, apart from change-of-mind returns.

To make sure your return is handled quickly and routed to the right location, the exact return address is provided to you once your return request has been approved (by email, together with your return instructions). Simply email us at contact@menhemios.com to get started.